At Spyside Technologies, one of our main priorities is the privacy of our visitors. This Privacy Policy describes how SPYSIDE TECHONOLOGIES. and its subsidiaries and affiliates use and handle personal data we collect and record online (through our website) and offline (through customer support channels, our retail locations, and in-person promotional activities).

This Privacy Policy is valid for visitors to our website with regards to the information that they share and/or collect on Spyside Technologies.

We call all these the “Services”. This Privacy Policy explains the types of personal data we collect and process, how we may use and share it, and the choices that are available to you with respect to our handling of your personal data.

Consent

Once you use our website, you hereby consent to our Privacy Policy and agree to its terms.

What We Collect?

We collect personal data from you when you provide it to us directly and through your use of the site.

Information We Collect

This information may include:

• The information you provide to us when you use our site (e.g. your name, contact details, gender, product reviews, and any other information which you add to your account profile).

• Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media).

• Information you give us when you enter a competition or fill out a survey.

• Information collected automatically, using cookies and other tracking technologies (e.g., which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site.

• Other information necessary to provide the site may also be necessary. For example, we may access your location if you give us your consent.

If you also shop in one of our stores, we may combine information you give us in-store (e.g., if you make a purchase or join our mailing list in-store) with the information above.

Information we collect by automated means

We automatically collect certain information when you visit our website, interact with our newsletter, or visit our store.

To collect this information, we may use cookies, web beacons, and similar technologies. A "cookie" is a text file sent by a website to a visitor's computer or other internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. "Web beacons," also known as pixel tags or clear GIFs, are used to transmit information back to web servers.

We may also collect information about your online activities over time and across third-party websites. Information we collect automatically may include:

• URLs that refer visitors to our website.

• Search terms used to reach our website.

• Details about the emails we send, such as opens, clicks, and unsubscribes.

• Details about the devices that are used to access our website (such as IP address, browser information, device information, and operating system information).

• Details about your interaction with our website (such as the date, time, length of stay, and specific pages accessed during your visits to our website, referral activity, and which emails you may have opened).

• Information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores; and

• Usage information (such as the number and frequency of visitors to our website).

We may associate this information with your Spyside Technologies account, if you have one; the device you use to connect to our services; or the email or social media account you use to contact Spyside Technologies.

For more information on how we use cookies, please check our Cookie Policy.

How We Use Your Information?

The way we use your information depends on how you use our site, how you interact with us, and the permission you give us.

The Purpose Of Using Your Information

The purposes behind using your personal data include:

• To fulfill your order and maintain your online account.

• To manage and respond to any queries or complaints from our customer service team.

• To personalize the site for you and show you content we think you will be most interested in, based on your account information, your purchase history, and your browsing activity.

• To improve and maintain the site and monitor its usage.

• For market research purposes, e.g., we may contact you for feedback about our products.

• To send you marketing messages and show you targeted advertising where we have your consent or are otherwise permitted to do so.

• For security purposes, to investigate fraud and, where necessary, to protect ourselves and third parties.

• To comply with our legal and regulatory obligations.

We rely on the following legal basis under data protection law to process your personal data:

• Because the processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (e.g., where you have made a purchase with us, we use your personal data to process the payment and fulfill your order).

• Because we have obtained your consent (e.g., when you contact us with a query, when you add optional information to your account profile, or if you consent to receive marketing from us).

• Because it is in our legitimate interest as an e-commerce provider to maintain and promote our services. We are always working to learn more about our customers in order to provide the best possible product and customer experience. We use information about you to customize your view of the website, making it more interesting and relevant to the products and offers you see.

Who May Have Access to Your Information?

Third-Party Service Providers:

We may use third-party service providers on behalf of Spyside Technologies to provide some of the services described above. For example, it is helpful for us to share certain information with service providers involved in processing credit cards and payments; hosting, managing, and maintaining our data; distributing emails, conducting research and analytics; advertising and analytics; or administering certain services and features.

We may also share your information with our professional advisers (including accountants, auditors, lawyers, insurance companies, and bankers) where necessary.

These service providers may change over time, but we will always use the trusted service providers we need to implement appropriate security measures to protect your personal information in accordance with our policies.

We only allow them to process your personal data for specific purposes and, where appropriate, in accordance with our instructions and the provisions of this policy and applicable law.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf on web and mobile applications. You may use cookies, web beacons, and other technologies to collect information about your use of the services and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in the app, clicking on links, and converting information.

Spyside Technologies and others may use this information to analyze and track data, determine content popularity, serve advertisements and content based on your interests on our services and other websites, and better understand your online activities.

European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.

We may also partner with third parties to serve you advertisements on third-party platforms such as Facebook or Google as part of a tailored campaign. As part of these advertising campaigns, we or third-party platforms may collect information about you, such as converting your email address into a unique value that can be associated with user accounts on these platforms, so that we can better understand your interests and show you ads tailored to them.

Please note that third-party platforms may offer you the choice of whether to view such tailored advertisements.

Your Rights and Choices

Managing or deactivating your Spyside Technologies account

You can view, update, or change your account information, including personal details, contact details, payment, and shipping information, at any time by logging into your Spyside Technologies account.

You can also deactivate your Spyside Technologies account by emailing [email protected].

Opting out of email marketing

You can unsubscribe from our promotional emails at any time by following the instructions in these emails. If you choose not to receive such communications, please be aware that we may continue to send you non-promotional emails (for example, order confirmation emails or emails regarding changes to our legal terms).

Restricting cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to delete or reject browser cookies. Please note that deleting or rejecting cookies may affect the usability and functionality of our website.

Children

Our services are not designed for children. If you have reason to believe that a child has provided us with personal information, please contact us.

Information Security

We work hard to protect your data. We use a combination of technical, administrative, and physical controls to keep your information secure.

This includes the use of Transport Layer Security ("TLS") to encrypt many of our services. However, no method of data transmission or storage is completely secure. If you have security-related questions, please don’t hesitate to contact us.

Data Transfers and Privacy Shield

Spyside Technologies is headquartered in South Africa, and we have operations and entities in the US and other countries. Therefore, we may transfer, store, or access your personal information in jurisdictions that may not provide the same level of data protection as the jurisdiction in your country. We will take steps to ensure that your personal information is adequately protected in the jurisdictions in which we process it.

When we transfer personal information from the European Union, the United Kingdom, or Switzerland to the United States, we do so in accordance with approved data transfer mechanisms, such as B. Standard Contractual Clauses adopted by the European Commission.

We also comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, such as the U.S. Department of Commerce Privacy Shield Framework on the Collection, Use, and Retention of Personal Information Transferred from the European Union and Switzerland to the United States (collectively, the "Privacy Shield”), “Principle Protection”). Spyside Technologies has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. 

In compliance with the Privacy Shield Principles, we are committed to resolving complaints about our processing of your personal data. EU, UK, and Swiss individuals with inquiries or complaints regarding our compliance with the Privacy Shield program should first contact us. We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States.

In some cases, you may be able to resolve your complaint through binding arbitration.

Spyside Technologies is subject to the investigatory and enforcement powers of the Federal Trade Commission.

If we transfer personal information that is transferred to the United States under the Privacy Shield Framework to a third-party service that processes that information on our behalf, we will be responsible for the third party's processing that violates the Privacy Shield Principles, unless we can demonstrate that we were not responsible for the event that caused the damage.

European Residents

Data Subject Requests

If you are a European resident and have a concern about how we use personal data, you have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing.

If you would like to exercise any of these rights, you may submit a request here: [email protected].

If you have a Spyside Technologies account, you may also review, update, and delete certain personal data by logging into your account.

Legal Basis for Processing

If you are a European resident, we process your personal data when:

• We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the Spyside Technologies products you have ordered).

• We have a legitimate interest in processing your personal data. For example, we may process your personal data for performance marketing activities, to conduct data analytics and to provide, secure, and improve our services.

• We need to do so to comply with a legal obligation to which we are subject.

• We need to do so to protect your vital interests or those of others.

• We have your consent to do so, which you may withdraw at any time.

Questions or Complaints

If you are a European resident and have a concern about how we process personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you live. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

California Privacy Rights

The California Consumer Privacy Act, or "CCPA" (Cal. Civ. Code 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code 1798.83) afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.

California Consumer Privacy Act

The CCPA requires us to disclose the following information about our collection, use and disclosure of personal information.

During the past 12 months, we have collected the following categories of personal data: business information; demographic information (please note that some demographic information may be considered characteristics of protected classifications under state or federal law); activity on the Internet or electronic networks; geolocation data; audio, electronic, visual, thermal, olfactory or similar information; conclusions; and other categories of personal information about you or that may reasonably be about you. For examples of the exact data points we collect, see "information We Collect" above. We collect personal information for the business or commercial purposes described in the "How We Use Your Information" section above.

In the past 12 months, we have shared the following categories of personal information for business purposes with the following categories of recipients:

Spyside Technologies does not sell your personal data. We allow our advertising partners to collect certain device identifiers and electronic network activity through our services in order to deliver advertisements tailored to your interests.

Please see the Advertising and Analytics Services Provided by Others section above, so you can opt out of having your personal data used for targeted advertising purposes.

Subject to certain limitations, California consumers have the right to:

1. Learn more about the specific portions and categories of personal information we collect, use, and disclose.

2. Request the deletion of their personal information.

3. Opt out of the prohibition against you.

4. Will not be discriminated against for exercising these rights.

You can request more information about your personal information or have it deleted by sending an email to [email protected].

In addition, access requests can be made by dialing +27 65 743 3929. We will contact you to verify your request after we receive your authentication request. Please note that we may retain certain information as required or permitted by applicable law. Certain of our products and services may no longer be available to you if you request to delete your personal data.

If we receive your request from an authorized agent, we may ask you to certify that you have granted that agent a power of attorney or that the agent has valid written authority to make a request to exercise rights on your behalf.

We offer various financial incentives. For example, we may offer discounts or other benefits to customers who sign up to receive our marketing emails. If you participate in financial incentives, we collect your personal information, such as: identifiers, e.g., your name and email address. You can opt-in to financial incentives by following the opt-in instructions, or you can opt-out of incentives by contacting us. In some cases, we may offer additional financial incentives based on terms and conditions that we will provide to you when you sign up. The value of your personal information is reasonable relative to the value of the offer or discount offered to you.

Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. We do not share your personal data with third parties for their own direct marketing purposes.

Links to Other Website and Third-Party Content

Our website may provide links to other websites of interest and to third-party websites, services, plug-ins, and applications, such as Facebook and Google, that are not operated or controlled by Spyside Technologies. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot take responsibility for the content, privacy policies, or practices of third-party services or for the protection and privacy of any information which you provide whilst visiting such sites. We encourage you to review the privacy policies of any site or third-party services before providing any information to or through them.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

Our Services may provide social sharing features and other integrated tools (for example, the Facebook "Like" or "Share" button or the Twitter "Tweet" button) which permit you to share actions you take on our Services with other media. The use of such an advantage enables the sharing of your information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.

Please visit the privacy policies of the entities which provide these features in order to obtain more information about the purpose and scope of data collection and processing in connection with social sharing features.

How Long We Retain Your Data

Comments and their metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Our retention periods for personal data are based on business needs and legal requirements. We keep personal data for as long as it is required for the processing purpose(s) for which it was collected, as well as any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.

Changes to Our Privacy Policy

Our privacy policy could be changed several times. If we do so, we will post the updated policy on our site.

We will provide you with additional notice in case we make any material changes, You may periodically check out our current Privacy Policy in order to keep up to date of our personal data practices.

Contact

If you have questions about this policy or need help exercising your privacy rights, feel free to contact us at [email protected].

Company Information

Spyside Technologies

Email Address : [email protected]

Support Inquiries & Tracking : https://support.spyside.tech

Telephone Number: +27 81 472 5325